D.21 Comprehend verbal communications

After mastering D.21, your students should be able to answer the following questions:

• Identify and define each of the following terms in the communication process:
  • feedback
  • sender
  • message
  • receiver
• List some things a receiver can do to give the sender their attention.
• What are some communication strategies that can help direct a listener to important points?
• How can the receiver let the sender know that they are attentive?
• What is reflecting and how does it influence communication?