C.19 Practice effective human relations

After mastering C.19, your students should be able to answer the following questions:

• Define the term "human relations."
• What factors influence human relations in the workplace?
• Identify and explain the six major components of effective human relations.
  • Effective communication skills
  • Motivation
  • Trust
  • Conflict management
  • Self-awareness
  • Self-acceptance
• What are the four basic communications styles and what are the characteristics of each?
  • Emotive= speaks rapidly, uses hands when they speak, operates on a first-name basis, share personal points of view dramatically and forcefully
  • Director = frank, assertive, and determined; serious, no-nonsense attitude, strong opinions, and determined tone of voice.
  • Reflective= usually quiet, does not make decisions quickly, expresses opinions formally and deliberately, does not hurry, emotionally controlled (may appear aloof or preoccupied)
  • Supportive= cooperative, patient, attentive; avoid the use of power, rely on friendly persuasion and warmth, express opinions thoughtfully