D.24 Communicate verbally

After mastering D.24, your students should be able to answer the following questions:

• Identify the following terms:
  • Inform
  • Solve problems
  • Inspire
  • Persuade
  • Entertain.
• What is the biggest difference between a message designed to inform and a message designed to entertain?
• What are the three steps to organizing a message?
  1. Decide what information to include.
  2. Decide how to open and close the message.
  3. Select strategies to present your message.
• What does "pitch" refer to?
• How loud should you voice be?
• What will happen if you speak too quickly? Too slowly?
• What is filler?
• What is the difference between enunciation and pronunciation?
• How does inflection affect a spoken message?
• List and give examples of the nonverbal qualities that affect the spoken message
  • Facial expressions
  • Gestures
  • Body language.