Rooms Division Manager
The Rooms Division Manager implements the strategy defined by Senior Management and he coordinates, optimises and manages all those under his authority.
Standard duties:
He develops the accommodation department’s turnover and the occupancy rate.
He ensures his team provides the best possible quality of service and assistance to guests.
He oversees and provides leadership to the department heads at the concierge services, reception desk, reservations, floor services and laundry, making sure those departments are performing well.
He ensures that his teams comply with workplace legislation.
He controls costs and margins throughout his department.
He takes charge of complaints management.
He is accountable for the quality of guest services and ensures that quality standards are maintained and up to date.
He suggests leads for business development.
He acts as a model for all staff.
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Front Office Manager
The Front Office is a vital part of our hotel.Ideal Front Office associates are passionate about guest service and the many details that create warm and comforting memories throughout an entire visit.
The duties and responsibilities of the position will include: Being responsible for the smooth operation of the Hotel on a day to day basis, Working on Front Office Projects, handling all guest enquiries and complains, being the face of the Durau Hotel, ensuring health and safety and fire procedures are adhered to, be able to handle any situation which arises and act on behalf of the Hotel Manager, ensuring exceptional service is provided to a
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Head of Housekeeping
The Head of Housekeeping will ensure that the short and long term planning and day-to-day operations of the Housekeeping department will be respected. Specific duties include ensuring standards and procedures are consistently applied (through outsourced company), in addition to coordinating activities with other departments in order to facilitate increased levels of communication and guest satisfaction (as measured by the Guest Satisfaction Index).
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OTHER POSITIONS WITHIN THE ROOMS DIVISION DEPT
Gourvernante – click aici pt job description
Maid/Stewart – click aici pt job description
Concierge – click aici pt job description
Bell-captain – click aici pt job description
Assistant Front Office Manager – click aici pt job description
Receptionist – click aici pt job description
Night Auditor – click aici pt job description