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Information technology (IT) is the design, development, implementation, support, and management of computer hardware, software, and network systems to organize and communicate information electronically. An IT professional is knowledgeable about computer systems and operating systems and has the skills required to support them.
This course focuses on desktop and laptop computers. It also discusses mobile electronic devices, such as tablets and smart phones.
In this course, you will gain the specialized technical skills needed to install, maintain, secure, and repair computers. Earning an industry-standard certification provides confidence and increases your opportunities in IT.
Your experience working with computers and earning a technical certification can help you become qualified for employment as any of the following:
Field technician
Remote technician
Bench technician
Technicians in different computer careers work in different environments. However, the skills required by each career can be very similar. The degree to which different skills are needed vary from one job to the next. When you train to become a computer technician, you are expected to develop the following skills:
Building and upgrading computers
Performing installations
Installing, configuring, and optimizing software
Performing preventive maintenance
Troubleshooting and repairing computers
Communicating clearly with the customer
Documenting customer feedback and the steps involved in finding the solution to a problem
Assignment:
Read through the Introduction Section
Complete the 1st review worksheet
Research IT jobs and complete the 2nd worksheet
Complete the IT Skills Test on the Cisco Website
Resources:
Careers in ICT
Video Job Descriptions
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Google Sites
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