Embedded Files
Week of Oct 10 - 17
Chapter 1
1. 50 Chapter Review Questions (download here)
Use these to guide your studies through the chapter.
2. Create 10 Questions of your own that you feel cover the most important concepts of the chapter. Due Friday
3. Review the Chapter 1 Power Point
4. Complete the practice Quiz on the Cisco Website
Cisco 12 Students will be looking at Chapter 8
Complete the following Chapter 8 Review Questions (download here)
Don't forget to place your finished questions in the Cisco Homework section of your websites!
Week of Oct 17 - 24
Chapter 2
1. Complete the Chapter 2 Hard Drive Diagnostic Worksheet (download here)
2. Complete the Chapter 2 Worksheet (download here)
3. Review the Chapter 2 Power Point (download here)
4. Complete the practice Quiz on the Cisco Website
Cisco 12 - Chapter 9
Complete the Chapter 9 Worksheet (download here)
Review the Chapter 9 Power Point
Don't forget to place your finished questions in the Cisco Homework section of your websites!
Week of October 24 - 31
Cisco 11: Chapter 3
1. Chapter 3 Worksheet about exploring the Virtual Desktop (download here, copy & paste finished questions to CISCO homework section.
You can find the Virtual Desktop activity in the Teacher Hand-Out Folder.
Click on:
Hamlin
Hand Out
ICT CIS
Virtual Desktop
index.html
2. Review (make sure you can answer these questions)
3. View the Chapter 3 Power Point
view video: How to Assemble a desktop PC
Cisco 12: Chapter 10
1. Complete the Chapter 10 Study Guide and post finished copy on your website.
view video on: Call Centre Communication
Week of October 31 - November 7
Cisco 11
Two chapters this week.
Chapter 4 - Preventative Maintenance
This chapter introduces preventive maintenance and the troubleshooting process. Preventive maintenance is a regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems. Preventive maintenance helps to prevent failure of parts, materials, and systems by ensuring that they are in good working condition. Troubleshooting is a systematic approach to locating the cause of a fault in a computer system. With fewer faults, there is less troubleshooting to do, thus saving an organization time and money.
Troubleshooting is a learned skill. Not all troubleshooting processes are the same, and technicians tend to refine their own troubleshooting skills based on knowledge and personal experience. Use the guidelines in this chapter as a starting point to help develop your troubleshooting skills. Although each situation is different, the process described in this chapter will help you to determine your course of action when you are trying to solve a technical problem for a customer.
After completing this chapter, you will meet these objectives:
Explain the purpose of preventive maintenance.
Identify the steps of the troubleshooting process
Chapter 5 - Operating Systems
The operating system (OS) controls almost all functions on a computer. In this chapter, you will learn about the components, functions, and terminology related to the Windows 2000, Windows XP, and Windows Vista operating systems.
After completing this chapter, you will meet these objectives:
Explain the purpose of an operating system.
Describe and compare operating systems to include purpose, limitations, and compatibilities.
Determine the operating system based on customer needs.
Install an operating system.
Navigate a Graphical User Interface (GUI).
Identify and apply common preventive maintenance techniques for operating systems.
Troubleshoot operating systems.
Complete Operating Systems Worksheet
Cisco 12
Chapter 11 - Advanced Personal Computers
In your career as a technician, you may have to determine if a component for a customer's computer should be upgraded or replaced. It is important that you develop advanced skills in installation procedures, troubleshooting techniques, and diagnostic methods for computers. This chapter discusses the importance of component compatibility across hardware and software. It also covers the need for adequate system resources to efficiently run the customer's hardware and software.
After completing this chapter, you will meet these objectives:
Give an overview of field, remote, and bench technician jobs.
Explain safe lab procedures and tool use.
Describe situations requiring replacement of computer components.
Upgrade and configure personal computer components and peripherals.
Identify and apply common preventive maintenance techniques for personal computer components.
Troubleshoot computer components and peripherals.
Complete the Chapter 11 Worksheet
Monday - November 7, 2011
Your Chapter 5 / Chapter 11 Quiz will be automatically activated at 2:15pm.
You should take the first 45 minutes of class to review the material. After the quiz you should begin working on Chapter 6 / Chapter 12.
Cisco 11
Chapter 6 - Laptops
Do you know when the first laptops were developed? Who do you think used the early laptops?
One of the original laptops was the GRiD Compass 1101. It was used by astronauts on space missions in the early 1980s. It weighed 11 lb (5 kg) and cost US $8,000 - $10,000! Laptops today often weigh less than one-half the weight and cost less than one-third the price of the GRiD. The compact design, convenience, and evolving technology of laptops have made them as popular as desktops.
Laptops, Personal Digital Assistants (PDAs), and smartphones are becoming more popular as their prices decrease and technology continues to progress. As a computer technician, you need to have knowledge of portable devices of all kinds. This chapter focuses on the differences between laptops and desktops and describes the features of PDAs and smartphones.
After completing this chapter, you will meet these objectives:
Describe laptops and other portable devices.
Identify and describe the components of a laptop.
Compare and contrast desktop and laptop components.
Explain how to configure laptops.
Compare the different mobile phone standards.
Identify common preventive maintenance techniques for laptops and portable devices.
Describe how to troubleshoot laptops and portable devices.
Chapter 6 worksheet - Answer 20 of these questions and post them on your website.
Cisco 12
Chapter 12 - Advanced Operating Systems
The installation, configuration, and optimization of operating systems are examined in greater detail in this chapter.
Various brands of operating systems are available on the market today, including Microsoft Windows, Apple Mac OS, UNIX, and Linux. A technician must consider the current computer system when selecting an operating system. Additionally, there are several versions or distributions of an operating system. Some versions of Microsoft Windows include Windows 2000 Professional, Windows XP Home Edition, Windows XP Professional, Windows Media Center, Windows Vista Home Basic, Windows Vista Business, and Windows Vista Premium.
Each of these operating systems offers many of the same features with a similar interface. However, some functions necessary for specific customer needs may not be available in all of them. You must be able to compare and contrast operating systems to find the best one based on your customer's needs.
After completing this chapter, you will meet these objectives:
Select the appropriate operating system based on customer needs.
Install, configure, and optimize an operating system.
Describe how to upgrade operating systems.
Describe preventive maintenance procedures for operating systems.
Troubleshoot operating systems.
Answer the following questions on your website:
1 Which virtual memory attribute is the only one a technician should change?
2 Which Windows XP utility is used to partition and format hard drives?
3 A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
4 A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
5 A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
6 What are two reasons for creating two partitions? (Choose two.)
7 Which information is backed up when a restore point is created?
8 What is a common cause of the Invalid Boot Disk error?
9 A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
10 Which action should be taken to start the defragment utility when using the Windows XP Category View?
11 In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
12 Which action configures Windows Explorer to display file extensions?
13 A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
14 Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
15 When configuring Windows XP, which setting configures a service to run every time a computer is started?
Computer Hardware Labs
Building a Custom Computer System
You work in a computer store building computers. Customers ask you to recommend the components of their new computers that you will then build. Please recommend computers for two of the following four customers using this format:
Type of Component Brand & Model Place of purchase Price
Example:
DVD Player Sony x16 / x40 Future Shop $116
This DVD player was chosen because of Sony’s record of reliability. It is a fast drive and the price is within budget. PC Magazine states that “the Sony DVD player is the best buy” in their July issue.
Build Easy PC is a very good resource to help you choose components and guides you on how to build a computer.
These sites are good places to find prices on components:
NCIX - Atic - Tiger Direct - New Egg - Future Shop - or use any other site as long as you site your source with a link
Choose 2 of the following system types and make sure your entire system falls within the budget
1. Home user:
Budget: $500
“I use my computer mainly for the Internet, e-mail, and word processing. I would like to be able to edit and print photos with my new digital camera. My children like to play games but I’m not worried if they cannot play the newest games.”
2. Entertainment Center:
Budget: $800
“My computer is my entertainment center. I do not have a TV or a stereo. I want to be able to play music and DVD movies on my computer with full surround sound. I also want to burn CDS of music to play on my car stereo.”
3. Multi-Media Developer:
Budget: $1200
“I develop multi-media applications for a living including: CD-ROMs, Web Cites, Brochures, Videos, Music, and Posters. I need to run Adobe Photoshop, Illustrator, Premier, and PageMaker, as well as Macromedia’s web development package. Often I need to run several applications at the same time. I must scan client’s photos and print high quality samples for them. I will also have to burn copies of CD-ROMs, DVDs, and files for the print house.”
4. Gamer:
Budget: Unlimited
“I want the ultimate gaming machine. Money is no object since I made a fortune buying and selling dot com stock before the bottom dropped out of the market. I want to be able to play the latest games from flight simulations to first person shooters. I also enjoy playing older arcade games. I want great sound and I want joysticks for the different types of games I play. I have a different computer for office tasks so this machine will be strictly for fun.”
Each Computer Should Include At Least the Following Items:
Motherboard
CPU
RAM
Hard Drive
Optical Drives
Case / Power Supply
Video Card
Sound Card / Onboard Sound
Network Card / Onboard Network
Monitor
Speakers
Keyboard
Mouse
Operating System
Mark Sheet
Computer Assembly Workshops
We will be working in teams of 3.
The hardware tech will be doing the actual physical dismantling of the system.
The procedural manager will be following the instructions and making sure each step is completed.
The secretary will be recording the steps and taking notes of any relevant information.
Each group member should have a turn at each role so you will need to rotate positions throughout the lab time.
You are required to do a complete disassembly and re-assembly of a desktop computer system.
We will be working in 4 stations with 4 teams building at a time. You will be required to complete the Computer Assembly Guide and document all of your steps in the process.
Those teams not building will be updating their sites with their advanced predictions on the steps they will take once they begin their assignment.
Include the following information on your site:
step by step instructions for how to disassemble the computer system
precautions to take during the workshop
solutions to troubleshoot potential problems. i.e. what would you do if it doesn't turn on?
guide on how to put the system back together safely, in sequence
Make sure you properly identify the names of all components.
Cyber Monday Assignment
Find and price the very best laptop & desktop PC you can.
You will have to link to these on your website.
You will be presenting your best desktop & best laptop at 2:40pm
Be prepared to defend your choices - we will be having a computer cage match to determing
who has found the absolute best deal.
Use the following sites to make your choices:
Be prepared to defend your system and tell us why it's the best!
Cage match starts at 2:40pm!
Cisco 11 - Chapter 7
This chapter provides essential information about printers and scanners. You will learn how printers operate, what to consider when purchasing a printer, and how to connect printers to an individual computer or to a network.
Printers produce paper copies of electronic files. Scanners allow users to convert paper documents into electronic files. Many government regulations require physical records; therefore, hard copies of computer documents are often as important today as they were when the paperless revolution began several years ago.
You must understand the operation of various types of printers and scanners to be able to install and maintain them, as well as troubleshoot any problems that arise.
After completing this chapter, you will meet these objectives:
Describe the types of printers currently available.
Describe the installation and configuration process for printers.
Describe the types of scanners currently available.
Describe the installation and configuration process for scanners.
Identify and apply common preventive maintenance techniques for printers and scanners.
Troubleshoot printers and scanners.
Assignments - Complete these questions and upload to your website - Chapter 7 Online Study guide (MS Word)
or use the Google Doc version
Printers and Scanners
Read this: Evolution of Printing Technology
Try this game: Laser Printer Components Game
Cisco 12 Students
Chapter 13 - Servicing Laptops
After completing this chapter, you will meet these objectives:
Describe wireless communication methods for laptops and portable devices.
Describe repairs for laptops and portable devices.
Select laptop components.
Describe preventive maintenance procedures for laptops.
Describe how to troubleshoot a laptop.
Chapter 13 Worksheet
Place completed answers on your website in the Cisco homework section.
Printer Assignment
Taking into consideration, the cost of the machine, the cost of the toner or ink cartridges, which printer would be most cost efficient for printing the following?
3000 Pages of Black & White Text
3000 Pages of Full colour images
3000 Pages of mix of text & colour diagrams
Printer 1
Printer 2
Printer 3
Cisco 11 - Chapter 8 - Introduction to Networking
This chapter provides an overview of network principles, standards, and purposes. The following types of networks will be discussed in this chapter:
Local Area Network (LAN)
Wide Area Network (WAN)
Wireless LAN (WLAN)
The different types of network topologies, protocols, and logical models as well as the hardware needed to create a network will also be discussed in this chapter. Configuration, troubleshooting, and preventive maintenance will be covered. You will also learn about network software, communication methods, and hardware relationships.
After completing this chapter, you will meet these objectives:
Explain the principles of networking.
Describe types of networks.
Describe basic networking concepts and technologies.
Describe the physical components of a network.
Describe LAN topologies and architectures.
Identify standards organizations.
Identify Ethernet standards.
Explain OSI and TCP/IP data models.
Describe how to configure a NIC and a modem.
Identify names, purposes, and characteristics of other technologies used to establish connectivity.
Identify and apply common preventive maintenance techniques used for networks.
Troubleshoot a network.
Assignments
Complete the Advantages & Disadvantages of Networking online activity (8.1.2)
Complete the Network Types activity online (8.2.3)
Complete the Network Protocols Activity (8.3.4)
Complete the Compare OSI and TCP/IP Activity (8.8.3)
Answer the following Questions on your website:
1) Which types of signals are carried over a DSL cable?
2) What is the typical upload speed of a satellite broadband connection?
3) Which type of broadband technology is referred to as CATV?
4) Which cable type is used by a CATV broadband connection?
5) ISDN uses existing telephone copper wires to send and receive which types of signals?
6) Which technology is usually an alternative when cable or DSL are not available?
7) What is the 16 Kbps digital line used for in an ISDN connection?
8) What is the typical download speed of a satellite broadband connection?
9) What is the maximum data rate for ISDN BRI?
10) Which device on a DSL connection requires a filter?
Cisco 12 - Chapter 14
Assignment
complete activity 14.5.1 Worksheet: Search for Certified Printer Technician Jobs (located at the end of your chapter)
Cisco Networking Academy 11 - Chapter 9
Fundamentals of Security
Technicians need to understand computer and network security. Failure to implement proper security procedures can have an impact on users, computers, and the general public. Private information, company secrets, financial data, computer equipment, and items of national security are placed at risk if proper security procedures are not followed.
After completing this chapter, you will meet these objectives:
Explain why security is important.
Describe security threats.
Identify security procedures.
Identify common preventive maintenance techniques for security.
Troubleshoot security.
Activity 1:
In this activity you will use the Internet to gather information to help
you become familiar with computer crime and security attacks in your area. Be prepared to
present your research with the class.
1. Briefly describe one article dealing with computer crime or a security attack (place description and a link to the article on your website)
2. Based on your research, could this incident have been prevented? List the precautions
that might have prevented this attack.
Activity 2:
1. Using the Internet research 2 different anti-virus software
applications. Based on your research, complete the table below.
2. Which anti-virus software would you purchase? List reasons for your selection.
Activity 3:
Complete the Chapter 9 review questions - print and hand them in by end of class on Friday.
Cisco Networking Academy 12 - Chapter 15
Advanced Networks
This chapter focuses on advanced networking topics, including network design, network component upgrades, and e-mail server installations. Basic networking topics, such as safety, network components, and preventive maintenance, are also discussed.
To meet the expectations and needs of your customers and network users, you must be familiar with networking technologies. You must understand the basics of how a network is designed and why some components affect the flow of data on a network. Troubleshooting advanced network situations is also described in this chapter.
After completing this chapter, you will meet these objectives:
Identify potential safety hazards and implement proper safety procedures related to networks.
Design a network based on the customer's needs.
Determine the components for your customer's network.
Implement the customer's network.
Upgrade the customer's network.
Describe installation, configuration, and management of a simple mail server.
Describe preventive maintenance procedures for networks.
Troubleshoot the network.
Activity 1:
On your website: write the name of the protocol and the default port(s) for each protocol
definition in the table.
Final Week
Cisco 11 - Chapter 10 - Communication Skills
What is the relationship between communication skills and troubleshooting? As a computer technician, you will not only fix computers but will also interact with people. In fact, troubleshooting is as much about communicating with the customer as it is about knowing how to fix a computer. In this chapter, you will learn to use good communication skills as confidently as you use a screwdriver.
After completing this chapter, you will meet these objectives:
Explain the relationship between communication and troubleshooting.
Describe good communication skills and professional behavior.
Explain ethics and legal aspects of working with computer technology.
Describe the call center environment and technician responsibilities.
Complete the Chapter 10 Study Guide - Print and Hand-in by Friday (feel free to work with a partner but no more than 2 people per hand-in please)
Cisco 12 - Chapter 16 - Advanced Security
This chapter reviews the types of attacks that threaten the security of computers and the data contained on them. A technician is responsible for the security of data and computer equipment in an organization. This chapter describes how you can work with customers to ensure that the best possible protection is in place.
Risks to computers and network equipment come from both internal and external sources. Risks include physical threats, such as theft or damage to equipment, and data threats, such as the loss or corruption of data.
After completing this chapter, you will meet these objectives:
Outline security requirements based on customer needs.
Select security components based on customer needs.
Implement customer's security plan.
Perform preventive maintenance on security.
Troubleshoot security.
Complete the Chapter 16 Study Guide - Print and Hand-in by Friday (feel free to work with a partner but no more than 2 people per hand-in please)
Review Practice Quiz
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