Embedded Files
SHOPIFY- RECHARGE
SHOPIFY- RECHARGE
What is Recharge?Recharge is an extension of Shopify. It is a subscription management platform that allows Shopify store owners to offer subscription-based products to their customers. Recharge seamlessly integrates with Shopify to provide businesses with the tools to manage recurring billing, subscriptions, and customer accounts.
- Subscription Management: Recharge enables Shopify merchants to create, manage, and scale subscription products. Customers can subscribe to products, choose their delivery frequency, and manage their subscriptions directly through the store.
- Recurring Payments: Recharge handles recurring payments and billing cycles, offering automated invoicing and seamless payment processing through Shopify's payment gateways.
- Customization: Merchants can customize subscription options to suit their products and business model, allowing for flexibility in terms of delivery frequency, pricing, and more.
- Customer Account Portal: Recharge provides a customer-facing portal where subscribers can manage their subscriptions, update payment details, skip orders, or cancel their subscriptions.
- Analytics and Reporting: Recharge offers reporting features that help merchants track subscription performance, analyze customer retention, and improve their subscription model.
- Integrations: Recharge integrates with various Shopify apps, email marketing platforms, and analytics tools to offer a more complete e-commerce solution for merchants.
RECHARGE- Account Management
RECHARGE- Account Management
Member’s account tool: This is where we process PAID orders for our members. [CS SERVICE FACING]
- Customer’s Information
- View Customer Subscription
- Billing Address Update
- Shipping Address Update
- CC update
- Order history
- Delivery Schedule
- Adjust subscription plans.
- Recharge history will show all paid orders only (recent orders)
- Account Timeline/History
- Upcoming Orders
- Cancel Subscription
- Reactivate Subscription
- Swap Subscription
- Edit Subscription Frequency
- Reschedule Next Order
- Process order
- Skip Order
- Reschedule Order
- Process REFUND
- Add New Product
- Add New Address
- Create NEW Account
Thorough Navigation of the RECHARGE TOOL
Thorough Navigation of the RECHARGE TOOL
Dummy Account
Names: CS TEST ACCOUNTEmail Address: accounts@prettylitter.comSHOPIFY- RECHARGE TIMELINE
SHOPIFY- RECHARGE TIMELINE
Another admin user we may be seeing in the Recharge timeline.
Please note:
PrettyLitter currently operates in three Recharge type: US Recharge, Canada Recharge, and Mexico Recharge.
Any line item indicated as [super] means that the action was done or completed by the customer. This is from US Recharge.
Any line item indicated as [general] means that the action was done or completed by the customer. This is from Canada Recharge.
Any line item indicated as services@prettylitter.com means that the action was done or completed by our Billing Recovery Team.
What is Billing Recovery Team?
They are our customer support from the LTV Plus outsourcing company performing outreaches to update customers’ billing information.
Subscription Cancelation for Duplicate/Multiple Acccounts
Subscription Cancelation for Duplicate/Multiple Acccounts
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