To ensure the protection of all equipment and maintain a safe workspace, only spill-proof tumblers are allowed for beverages in designated areas. Open containers, cups without lids, or any drinkware that poses a risk of spillage are strictly prohibited.

• First Offense: Incident report + documented coaching with team lead and Floor Manager + Issuance of IR & coaching from TL | Staff Notice (Written Final warning) & coaching from HR
• Second Offense: Issuance of IR & coaching from TL | Removal from the account.

To ensure an effective and respectful learning environment, the following One-Person Talking Policy must be observed inside the training room:

1. Respect the Speaker – Only one person should speak at a time. When someone is talking, others should listen attentively without interrupting.

2. Raise Your Hand – If you wish to speak or ask a question, signal by raising your hand and wait for the trainer’s acknowledgment.

3. Trainer’s Discretion – The trainer reserves the right to manage discussions and designate speaking turns as needed.

4. Active Listening – Participants are encouraged to listen actively, take notes, and wait for their turn to contribute.

5. No Side Conversations – Avoid whispering or engaging in separate discussions while someone else is speaking.

6. Maintain Professionalism – Speak in a clear, respectful manner, and ensure that contributions are relevant to the topic.

• Put Your Phone Away

• Turn Off Your Ringer

• Use Your Cell Phone for Important Calls Only

• "Don't Use Your Phone at Meetings Unless It is for Something Related to the Meeting" Use your apps as needed—for example, to add things to your calendar or take notes. However, while you are sitting at a meeting, do not text, check your social media news feeds, post your status, or play games. Don't bury your nose in your phone. Keep your eyes up and stay engaged. 

The air conditioning system in the office is designated for maintaining optimal temperatures for equipment operation. It is not intended for personal comfort. Employees should refrain from adjusting the temperature settings for personal use and ensure that cooling remains focused on protecting essential office equipment. 

Trainees are strictly prohibited from accessing websites that are not related to their training program during training hours. This includes but is not limited to social media, entertainment, online shopping, and personal email services. 

We are expected to maintain a high level of politeness and professionalism in all interactions, especially when communicating with managers, supervisors, clients, and colleagues. This includes greeting politely, using respectful language, active listening, and maintaining a positive and constructive tone in verbal and written communications. Professional courtesy fosters a collaborative and respectful work environment.