Customer Portal Login Issues

 Hi Team! RE: PASSWORD RESETS

Heads up.. We have learned about suspicious activities suggesting that some customers' accounts were compromised. The nature of the activity was:

• CX name/shipping address/email were deliberately changed 

• A new order was placed under the new info

• CX's card was used to place the new order 

Fix:  We've initiated a forced password reset for all affected customers. This resulted in them seeing the Password Expired error on their portal. Macro already available!

Important: 

• For security and privacy reasons, it is highly advised that customers should be the ones to reset passwords on their end.

• Agents are discouraged from creating temporary PW on customers' behalf until further notice.

• If all troubleshooting means were exhausted, hand off to CS Ops: Tech Team.

Please follow the correct hierarchy below with the macro file path.