Return Policy

Returns

Eligible returns must be:

• Unused & unaltered

• In the original packaging

• Returned with product tags intact

• Returned with original paperwork or invoice

PrettyLitter items or accessories may be eligible for return under the following conditions:

• It was purchased through our online website.

• It is within 14 days of confirmed delivery.

• It meets our return requirements.

PrettyLitter items or accessories include:

• Litter mats

• Litter boxes

• Litter scoops

PrettyLitter cannot accept responsibility for any returns that are lost or damaged while in transit back to our warehouse.

Eligible returns should be shipped back within 7 days of the return request. All refunds will be processed back to the original method of payment once your return has been received. Please allow 5-7 days from the date your refund is scheduled for processing. Shipping and handling fees are non-refundable.

PrettyLitter reserves the right to deny a return if the item or product does not comply with our return policy. Items that do not meet policy standards may be rejected and returned to you.

Returns are not accepted on perishable goods such as food, treats, and other perishable products for health and safety reasons. This includes:

• PrettyPlease (wet & dry food)

• Pips Dental Treats

• Food Bundles

Refund requests will be considered for first-time food orders purchased from PrettyLitter.com within 14 days of a confirmed delivery.

NOTE: We provide free return shipping labels through a 3RD PARTY APP called NARVAR to process return labels. 

IMPORTANT REMINDERS ON OUR RETURNS POLICY

The return policy on the website has already been updated. This means we are no longer considering any return requests for our food products/bundles. 

If the customer wants to return unopened bags of any of our food products. You may refer them to our websites REFUND POLICY.  

Now live in all of our 3 sites, US-CA, and MX. Thanks! Let us know if you have questions or clarification.