These apps enable CS Team to verify the whereabouts of an order especially if the status is still unfulfilled or the order still has no tracking number on Shopify given our shipment or delivery timeline.  

Uses:

Check Order Status

Check if Shipping Address Change can still be requested through Warehouse Outreach Process

Check if Order Cancellation can still be requested through Warehouse Outreach Process

Check if Order Prioritization can still be requested through Warehouse Outreach Process

Evobox SC and Ottawa/Delta (Extensiv)

• Link: https://app.extensiv.com/login

• Username: meow@prettylitter.com

• Password: CS!Meow_1234

Smart Warehousing (Smart26)

• Link: https://www.smart1secure.com/cgi-bin/login.cgi

• Username: prettylitter.cs

• Password: ZgK-C&GxkEFiA7M7 

ShipHero (Cargo Cove)

Username: ritchel.d@prettylitter.co

Password:  CS>Meow_****