TOPICS
TOPICS
Embedded Files
When do we offer a Free Bag/Complimentary Bag?
When do we offer a Free Bag/Complimentary Bag?
For save attempts, complimentary bags may be sent depending on the customer's concern. [ ex: Depth, cat acclimation, tracking, odor ]
Product complaints (depth, cat acclimation, tracking, etc.)
Escalations (Cx is complaining about false advertising, will badmouth the company) or contact [BBB] Better Business Bureau.
The Better Business Bureau (BBB) is a group that helps people learn if a business or charity is honest and trustworthy. They also help customers when they have a problem or complaint with a company.
Where do we process a replacement order?
Where do we process a replacement order?
We process replacements on Shopify Order (Tool).
We offer replacement order for these scenarios:
We offer replacement order for these scenarios:
Lost in transit
Delivered package but didn’t receive it
Order discrepancy
Got clumping litter instead of non-clumping (vice versa)
Missing bags/Order discrepancy [not getting the complete order]
Damaged bags
RTS [ Return to Sender]
Delivery Failure
Replacement Order Process
Replacement Order Process
Adding a REASON CODE to every replacement order that we are going to process moving forward. To capture the data and reporting purposes.
The reason code is: CSRPL100
The reason code for complimentary/free bag(s) orders is: CSCOMP100
The reason code for marketing orders is: CSMKT100
Why is this important?
Why is this important?
We're adding this step so that our finance team can more easily identify and track any $0.00 orders that have been designated or created as replacement orders. Since we already have to navigate to the discount screen anyway, it's only a couple of seconds to add the reason code before saving our changes.
Page updated
Report abuse