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New Hire Training Program
Home
Training Day 1
Training Day 2
Training Day 3
Mission, Goal & Purpose
Product Overview
Website
PrettyLitter Non-clumping Unscented
Training Day 4
PrettyLitter Clumping
PrettyLitter Lotus Scented Litter
The PrettyLitter Magic
Price Difference
PrettyLitter Variants Comparison
Color Changing
Most Common Concerns
Training Day 5
PrettyPlease
PIPS
Greenies and IAMS
Wet Can Food
Food Bundle
Accessories and Toys
Training Day 6
A New Member's Guide
Customer Order Reminders Guide
DTC vs Retail
Retail Partners
Discounts
Fulfilment Centers, Shipping Partners and Shipping Services
Training Day 7
Shopify 101
Shopify Order Checking Activity
Billing & Charges
Billing Complaints
Training Day 8
Refund and Cancel Policy
Return Policy
30 Days Risk-Free
Replacement Process
Shipment Delivery Issues
Training Day 9
Recharge Introduction
Our Payment Methods
Training Day 10
Zendesk 101
Merging 101
Warehouse Apps Access
Training Day 11
OPS HandOff Process
Warehouse Outreach Process
Select a Preferred Carrier
Returns Process
Referral Program
VIP Loyalty Program
Customer Outreaches
Training Day 12
Training Day13
Customer Retention
How to Save Attempt
Ticket Handling SOPs
Training Day 14
Channel Introduction
Customer Handling 101
Training Day 15
QA Guidelines
Training Day 16
CS Strategy Playbook
Escalation Hand Off
Training Day 17
Training Day 18
Training Day 19
Mock Call & QA Talk
Training Day 20
100 items assessment
CS Binder
Customer Portal Common Concerns
Live call monitoring + Tagging Activity
CS Process Guidance SOP
New Hire Training Program
Training
Day 9
ReCharge
Introduction
ReCharge Dummy Account Navigation
Customer Portal Dummy Account Navigation
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