Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
NOTE: Contiguous means: Sharing a common border; touching. "the 48 contiguous states"
Handling fees are additional charges that cover the cost of processing and preparing an order for shipment. While the price of the product itself covers the cost of manufacturing and providing the goods, handling fees help cover the operational expenses associated with packaging, handling, and preparing the items for delivery.
For PrettyLitter, handling fees might include:
Packaging Costs: The cost of boxes, bags, labels, and other materials used to securely package the litter for shipping.
Labor Costs: The time and effort of employees who pick, pack, and ship the order, ensuring it arrives in good condition.
Order Processing: Administrative costs related to processing the order, including verifying the details, ensuring the correct product is shipped, and handling customer service inquiries related to shipping.
Logistical Coordination: Coordination of the delivery process, including managing shipping schedules, tracking numbers, and customer notifications.
PrettyLitter charges handling fees to cover the operational and logistical costs that go beyond the cost of the product itself, ensuring that the order is correctly processed, packaged, and delivered to the customer. These fees help maintain efficiency in shipping and ensure the product reaches customers safely and on time.
PrettyLitter charges a $1.99 handling fee on orders under $25 to help cover the operational costs involved in fulfilling smaller orders. For orders that are priced below this threshold, the costs associated with packaging, processing, and shipping can make them less cost-effective to fulfill. The handling fee helps PrettyLitter offset those costs and ensures they can maintain affordable pricing while still delivering quality service, even on smaller orders.
This fee helps cover expenses such as labor, packaging materials, and transportation for orders that might not otherwise be profitable to ship without adding this small surcharge.
Shopify screenshot of a handling fee of $1.99 charge
For bulk orders ranging from 8 to 24 bags, PrettyLitter offers a different shipping structure to account for the larger volume of products being shipped. Larger orders typically incur higher shipping costs, but since the customer is purchasing more, PrettyLitter can offset the higher logistics costs by offering a standard shipping fee. The fee is designed to be fair and transparent, taking into account the increased volume and weight of bulk orders, while also ensuring that PrettyLitter can continue to offer competitive pricing for customers purchasing in bulk.
By separating the handling fee for smaller orders and the shipping fee for bulk orders, PrettyLitter balances the need to cover operational costs with the goal of providing cost-effective solutions for both small and large orders. This tiered approach allows PrettyLitter to provide customers with flexibility while ensuring that the business remains sustainable.
Shipping Fee for bulk orders: from 8 bags - 24 bags
Hey [Customer Name],
Great question! Let me explain why we charge a handling fee. 😊
The handling fee is like a little behind-the-scenes magic that helps us get your PrettyLitter safely to your doorstep. While the price of the litter covers the product itself, the handling fee helps with things like:
Make sure your litter is packed up nice and snug, so it arrives in perfect shape (we care about your kitty’s comfort as much as you do!).
Our team of packing pros carefully picks and pack your order with love. 💪
All the moving parts of shipping your order—like tracking, managing delivery schedules, and making sure everything goes smoothly!
It’s a small fee that helps us deliver the best service, so you can get your order quickly and hassle-free. ✨
Thanks so much for choosing PrettyLitter! If you have any more questions, or if there’s anything else I can do for you, just give me a shout! 😸
Shipping Fee Applies to Non-Quarterly Shipments
Canada shipping rate is calculated based on the following:
✔️customer's shipping address
✔️weight of the package
It is a combination of both.
This means that the CA shipping rate is not $8 fixed for all orders and customers.
The country is so large and spread out. There are not as many "hubs" for the carriers (FedEx, UPS, Canada Post, etc.) in some of the more remote areas outside of the major metropolitan areas.
Major Provinces (4)
Remote Provinces (6)
Very Remote Provinces (3)
Shipping Rates for the Major Provinces:
Alberta
British Columbia
Ontario
Quebec
Nova Scotia
New Brunswick
Manitoba
Saskatchewan
Prince Edward Island
Newfoundland and Labrador
Nunavut
Yukon
Northwest Territories
Products offered: Unscented Non-Clumping PrettyLitter only, no toys or add-ons
Shipping carrier: DHL
Shipping fee: $100 MXN per order
SKUs and Price list: PettyLitter Products Pricing SKUs
APO, FPO - Military post office address
ALASKA, HAWAII - non contiguous
US TERRITORIES - EX: Puerto Rico, US Virgin Islands
- shipping fee for these addresses will be calculated at checkout
We may provide this if required by FedEx when we contact them for any change request on deliveries.
Reminder... this should be on rare occasions with the lead's approval as one-time exceptions and one-time courtesies. Fees are incurred with FedEx.
Evobox (South Carolina): 723774675 & 705014833
Cargo Cove (Florida): 723774314 & 810967978
SWH (California): 504647900 & 505092260