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What exactly does the 30-Day Risk-Free Guarantee have to offer?
What exactly does the 30-Day Risk-Free Guarantee have to offer?
We're giving you the chance to try our revolutionary health monitoring litter risk-free! From the time of purchase, new customers will have 30 days to fall in love with our non-clumping litter. If you want to stop your subscription during that time, please call our support team and we will gladly issue you a refund and send you a return label to collect any unused bags. You will have 7 days to deliver your unused bags to our fulfillment center for a full refund.
Note: The PrettyLitter products that are included in the 30-day risk-free guarantee are the PrettyLitter Non-clumping and Scented only.
The rest are subject to approval, case by case. If these products are received within 14 days, then we may consider refunding them as long as they fit the qualifications stated on our refund and return policy online. Which can be found [HERE].
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OUR RESPONSE: For orders past 30 days
OUR RESPONSE: For orders past 30 days
Hi Customer,
Yvonne here from PrettyLitter Support. Happy to assist you today!
Our Risk-Free Guarantee is available to first-time customers within 30 days of their online purchase.
It looks like your order was placed on XX,XX,XX
Unfortunately, the order is now outside our 30-day window which means it is no longer eligible for refund consideration under our Risk-Free Guarantee. I’m so sorry! 😞
For more information on our Risk-Free Guarantee, please click here.
If you have any questions, please let me know.
OUR RESPONSE: For orders past 14 DAYS refund consideration.
OUR RESPONSE: For orders past 14 DAYS refund consideration.
Hi Customer,
Yvonne here from PrettyLitter Support. Happy to assist you today!
I’m so sorry to hear our health-monitoring litter was not the right fit for your kitties. We appreciate you giving PrettyLitter a try and hope you do find a litter solution that works best for your household.
We’re always here if you have a change of heart.
Order Number: 1429672
Delivery Date: August 15, 2022
A return request cannot be processed at this time. I’m so sorry! ☹️.
Unopened bags of PrettyLitter may qualify for return within 14 days of confirmed delivery. Unfortunately, items from this order are no longer eligible in our system.
For more information on Return Eligibility, please click here.
But there's always a kitty in need somewhere! Donating to your local animal shelter or pet facility is always encouraged. It can help share the power of PrettyLitter with rescued animals that may need access, as well as help, take any unwanted bags off your paws (I mean, hands!). 👍️
Click here to find a location near you.
Have a great day!
Concern:
The consumer has a combined PrettyPlease and PrettyLitter membership and is still inside the 30-day trial period. Cx wants to end their subscription and get a refund for her purchases. Should we immediately accept it and consider processing a full refund for both?
Resolution:
We can only process a full refund on the PrettyLitter bag/s since it is under the 30-day risk-free offer.
For the PrettyPlease bag/s, Refund requests will be considered for first-time food orders purchased from PrettyLitter.com within 14 days of a confirmed delivery.
If the food is received past 14 days, no more refund or return approval. Please educate the customer about the return and refund policy, which can be found HERE. We also suggest keeping or donating the bags to their local animal pet shelter.
If they already used the PP bags, educate them and refer them to the policy on the website. No refund.
NOTE:
If the customer STILL insists on a refund and the PP bag is unopened then we need to ask for your team lead's approval. It will be the team's discretion if they approve a one-time courtesy of refunding the food item in full- as a part of our make-good procedure.
Important notes
Orders in the 30 day risk-free offer can be fully refunded.
Available to First Time Customers Only -- Refund Eligible / Return Not Required
Used products will also get a full refund.
Applies both to US/CA members and retail store TARGET and WALMART
We will provide a return label to return any unused bags. 7 bags and more
Returns must be hand delivered to a Fedex location.
If the customer insists on returning the package after educating them about the return and refund policy, let the mgmt know so we can review the ticket.
8. For any approved Return Label beyond 30 days - That will fall under the 14 day mark: Process full refund once package is received by the WAREHOUSE.
9. We DON’T offer return label for customers living in Hawaii/Alaska or US Territories- Because shipping fees is expensive. If they are within 30 days. Refund the order in full. No need to return the unused bags, advice to keep or donate.
10. Update regarding our refund spiel, Please use 5-7 business days when informing the customer about their refund moving forward.
11. We should always put the NEW REFUND AND RETURN POLICY into practice.
12. CSRs should not opt to offer 30% or 40% or any partial refunds PERIOD.
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