Customer Handling 101
How do we apply it to our day-to-day work as a customer service representative?
Embedded Files
Mastering Empathy
Mastering Empathy
Positive Scripting
Positive Scripting
Responding to Review Threats
Responding to Review Threats
This outlines PrettyLitter CX's protocol for responding to review threats. The main goal is to protect the brand and resolve customer issues before they result in negative reviews.
When to act:
Anytime a customer mentions leaving a review on any platform (Instagram, Facebook, TrustPilot, BBB, etc.) we treat it as a high-priority moment. Even a hint at posting a review should prompt us to take immediate action to turn their experience around.
Page updated
Report abuse