Select a Preferred Carrier

⚠️ Exclusive for Canada Warehouse Only⚠️

We occasionally receive requests from customers wanting to switch from FedEx to a different shipping carrier for various reasons.

Ottawa Logistics can default a certain carrier for future deliveries. This means that customers can select a preferred shipping carrier for their shipments.

This option is only for orders that are fulfilled by our Canada warehouse. This pertains to:

✅Standard CA orders both in.COM and.CA

✅Cross-border US orders fulfilled by Ottawa Logistics

Process:

• Create a Side Conversation on the Zendesk ticket

• Send a request to CS Ops: Warehouse Team

• Information Required by CS Ops:

• Customer Name:

• Email:

• Shipping Address:

• Recent Order Number:

• Preferred Carrier:
  
  
  
  

US Orders

⚠️For Standard US orders, selecting a specific carrier for all orders is currently unavailable. ⚠️

Below is the suggested response: 💬

Hello Customer,

May here from PrettyLitter. I hope you and your kitties are well!

I understand you requested to have all future PrettyLitter orders shipped through a different carrier. We hope there are no extenuating circumstances impacting your delivery relationship with FedEx.

PrettyLitter does not offer preferred carrier shipping options currently. Our system is automated using a network of carriers to provide the fastest, most reliable service for our cat community at the time an order is processed. 

PrettyLitter is available at your local Target or Walmart stores, as well as Chewy.com, in case these options offer any more flexibility or convenience for you.

Please let me know how you would like to proceed and we will get you taken care of right away to avoid any future billing or shipments.

 Shipping Partners for Preferred Carriers 

Due to a system update, the only shipping carriers that they can use for preferred carrier requests are as follows:

• FedEx

• USPS

• Canada Post

Gentle Reminder: A team lead approval is required for these requests. Please be guided. Thank you!

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