The purpose of this course is to help pupils develop administrative skills and digital literacy. Pupils will develop the ability to use a range of software application functions covering word processing, spreadsheets, databases and emerging technologies.

Pupils will develop an understanding of the importance of administration theory in the workplace and how to use digital skills to process, manage and communicate information.

Pupils will also develop their knowledge and understanding of legislation affecting administration and the implications for organisations and the impact of digital technology on working practices.

Areas covered:

Role of Administrative Assistant

Strategies for Effective Time and Task Management

Knowledge of Workplace Legislation

Impact of Digital Technology on an Organisation

Features of Good Customer Care

Procedures for organising Meetings and Events

Methods of Communication and Research

Software Applications:

Word Processing

Excel

Access

PowerPoint

Communications - Outlook, Email, Ediary