Escalated Concerns

We escalate to KK Coaches when a customer’s concern requires expert guidance beyond standard support, particularly in areas involving nutrition, fitness, or supplement personalization. This includes complex dietary needs, lack of progress, detailed meal plan customization, motivation and accountability, behavior change support, exercise modifications, cooking techniques, or supplement-related recommendations and clarifications.

We escalate to Committed Coaches when customer concerns involve their coaching program or services, such as missing or delayed program results, missed coaching calls, program refunds or cancellations, pricing and availability questions, or issues with orders placed through the Committed Coaches.

Committed Coaches are external partners of Konscious who provide support to customers using our products.

Escalate to the Tech Team for program-related issues with the Customer Keto Meal Plan (Simple Keto System) or Helix Bootcamp that cannot be resolved through standard troubleshooting.

Escalate to the Kiri Team when a customer’s return has been delivered to the warehouse for 7 business days but the refund has not yet been processed.

Escalate to Manufacturing for product-related inquiries not covered in available resources, such as detailed ingredient or formulation questions.

Escalate to the ClickBank POC after providing the return label for a CB order. The POC is responsible for tracking the return, confirming with the warehouse, and processing the refund in ClickBank’s system.