Embedded Files
Status Definition
Status Definition
Processing - Orders that are in queue for pick and pack. Orders at this stage can be modified (e.g., hold, unhold, change shipping, and cancel)
In Progress - Order has been picked and packed and cannot be changed or canceled
Hold - Orders that are on hold. These orders won’t be shipped until we remove the Hold.
Cancel - The order is canceled.
Done - The order has been shipped.
On Hold - Invalid Address
On Hold - Invalid Address
For orders on hold due to invalid address, confirm and correct shipping address with the customer.
Picking Status meanings in Jetpack (JP)
Picking Status meanings in Jetpack (JP)
None → Unfulfilled
Done → Fulfilled / Ready to ship / Shipped
Searching an order
Searching an order
Click “Search” on the main page
Enter the order number (from “Reference Tab”) in the search field.
Optional: To confirm the order number, you can search the customer email address.
Click the search icon.
Note: Use the order number from the order source. If Samcart, use the Samcart order number. If ordered from Shopify, use the Shopify order number.
If the order has been imported to JetPack, after searching, the order will appear in the search results.
Good indicators of whether an order is shipped or not are the State column. Refer to the status definition.
If the orders list remain blank after searching for the order, double-check the SKU in Samcart or Shopify. If it’s confirmed to ship with JetPack, it means that the order has not been imported yet.
Note: If an order is more than 24 hours old and not imported, report it to the CSMs.
Create New Order
Create New Order
Fill out the required fields.
Channel - Which Marketplace/product is the order from
Sale ID - Order number from Samcart or Shopify
Line items - Add item: This is where you can add the order/s of the customer.
Create Order in Jetpack.mp4Cancellation
Cancellation
Entire order - When canceling an entire order in Jetpack, use the Cancel Order button located in the top-right corner of the order page.
Line Item - When canceling only part of an order, use the Cancel button next to the specific line item that needs to be removed.
Important Reminder: After completing any cancellation (full order or line item), always remove the Hold from the order.
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