Embedded Files
Inbound
Inbound
When an SMS comes in, a Slack notification is sent to address-corrections-kk channel. We can either reply within JustCall or Slack.
Outbound
Outbound
Initial SMS from Ops Support are done through JustCall SMS messaging system.
Customer replies received in JustCall are forwarded to the Slack channel, and if we reply to the thread under that notification, it sends as an SMS response to the customer.
Sample Screenshots:
Sample Screenshots:
What it looks like when reply to the thread in Slack.
What it looks like when reply to the thread in Slack.
Important Note: Whatever we reply to the thread will be sent to the customer, so be careful and make sure internal communications are sent separately and not within the thread.
What what the conversation looks like in JustCall (customer-facing)
What what the conversation looks like in JustCall (customer-facing)
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