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Not Qualified for Retention Offers
Not Qualified for Retention Offers
Orders placed under this Shopify store are not eligible for retention or save offers.
Workflow for Customers Requesting Returns Before Trying the Product
Workflow for Customers Requesting Returns Before Trying the Product
When a customer requests a return or refund but indicates they have not tried the product yet, we should encourage them to use the product first before processing any retention offers. This ensures that customers fully experience the product benefits, while still protecting their eligibility under the 90-Day Money Back Guarantee (MBG).
Steps:
Send the CANCELLATION: First Reply Macro (No Cancellation).
If the customer responds insisting they still want to return: Send the CANCELLATION: Pushback Macro.
If the customer replies again and still wants to return without trying: Send a personalized Freeverse Email.
Purpose: Humanize the interaction, reiterate the importance of trying the product for at least 14 days to start seeing results, and highlight the 90-Day MBG Policy.
If after the Freeverse Email the customer continues to insist on returning โ Proceed with providing a return label.
Returns and Refunds
Returns and Refunds
If the order contains more than 1 pack โ issue a return label.
Refund Requests & Follow-Ups
Refund Requests & Follow-Ups
Never process refunds yourself.
Escalate to Committed Coaches if the refund can be processed.
Example:
1 pack order
Return already delivered to warehouse.
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