Order Location

When assisting customers, it is important to locate their order quickly and accurately. The following steps and approved search methods will help you retrieve orders efficiently across our platforms. Using these identifiers ensures faster, more precise results and helps prevent duplicate or incorrect account searches.

Step 1: Use the Right Panel in Zendesk

1. Open the Apps section located on the Right Panel in Zendesk where the Shopify App is installed.

2. You will see all orders under the email address used by the customer on the Konscious All Brands Shopify Store.

3. Click the order that matches the customer’s concern to view the order details.

Tip: You can pin the app to easily access it from the Zendesk Right Panel.

Step 2: Use Approved Search Methods

If the order is not visible in the Right Panel, use the following identifiers to locate the order across platforms:

• Full Name - All Shopify stores, all SamCart marketplaces, Jetpack

• Email Address - All Shopify stores, all SamCart marketplaces, Jetpack

• Domainless Email Address (e.g., crystal.barile) - All Shopify stores

• Phone Number - All Shopify stores

• Order Number - All Shopify stores, all SamCart marketplaces, Jetpack

• Shipping Address - Jetpack

Step 3: If the Order Still Cannot Be Located

If all resources have been utilized and the order still cannot be found, send the Order Location macro to the customer.