🔎 Review notes in Samcart and Shopify before taking action.
💳 Verify whether the customer has already received a refund for the order they are inquiring about.
📂 Check for other open tickets from the same customer. Always merge open tickets to prevent conflicting responses and ensure continuity.
🤝 Don’t be afraid to ask for assistance if you’re unsure about a case, the correct process, or if there are discrepancies between systems (Zendesk, Jetpack, Samcart, Shopify).
