This article outlines when Committed Coaches related concerns should be flagged
Customers reporting missing results or deliverables.
Examples:
“I didn’t get my Hormonal Profile results.”
“I didn’t receive my Fat-Burning Rate report.”
Issues with scheduled coaching sessions.
Examples:
“I was supposed to get a coach call. I got the reminder but no call yet.”
Refund or cancellation inquiries related to the Committed Coaches program.
Examples:
“I would like a refund for my coaching program.”
Questions about costs, fees, or purchasing additional coaching.
Examples:
“How much is the one-on-one coaching program?”
Always escalate Committed Coaches concerns.
Include the customer’s details and the nature of their concern in the escalation.
Use the macro Committed Coaches Inquiries and Further Assistance for initial responses to acknowledge the inquiry and guide the customer.