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This article outlines when Committed Coaches related concerns should be flagged
Types of Concerns
Types of Concerns
Missing or Delayed Program Results
Missing or Delayed Program Results
Customers reporting missing results or deliverables.
Examples:
“I didn’t get my Hormonal Profile results.”
“I didn’t receive my Fat-Burning Rate report.”
Missed or Delayed Coaching Calls
Missed or Delayed Coaching Calls
Issues with scheduled coaching sessions.
Examples:
“I was supposed to get a coach call. I got the reminder but no call yet.”
Program Refund Requests
Program Refund Requests
Refund or cancellation inquiries related to the Committed Coaches program.
Examples:
“I would like a refund for my coaching program.”
Program Pricing & Availability
Program Pricing & Availability
Questions about costs, fees, or purchasing additional coaching.
Examples:
“How much is the one-on-one coaching program?”
Committed Coaches Inquiries Handling
Committed Coaches Inquiries Handling
Always escalate Committed Coaches concerns.
Include the customer’s details and the nature of their concern in the escalation.
Use the macro Committed Coaches Inquiries and Further Assistance for initial responses to acknowledge the inquiry and guide the customer.
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