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This article outlines when customer inquiries fall under Medical Advice and must NOT be escalated to KK Coaches.
Reinforce that customers should consult their doctor or healthcare provider before making any changes related to medical conditions, prescriptions, or supplement use.
Questions about impacts of supplements on specific medical conditions/ diagnosis.
Questions about impacts of supplements on specific medical conditions/ diagnosis.
Example #1: "I'm pregnant and experiencing constipation. Can Emma Relief help?"
Example #2: “I have diverticulitis. Is Emma safe for me to use?”
Example #3: "Is Nerve Ease effective for someone with fibromyalgia?"
Example #4: "I have been diagnosed with Type 2 diabetes. Can Glucoguard help manage my blood sugar levels?"
Example #5: “I have Hashimoto’s. Will Thyro Revive work for me?”
Example #6: “My child/teenager is severely constipated. Can I give them Emma?”
Questions about interactions with prescribed medications, OTC medications or supplements that are not made by our company.
Questions about interactions with prescribed medications, OTC medications or supplements that are not made by our company.
Example #1: “I am currently taking Linzess. Can I still take Emma?
Example #2: "Will Carb Shield interfere with my prescribed metformin?"
Example #3: “Can Emma be taken with Ozempic?”
Questions about changes, continuation, or adjustments to prescribed medications.
Questions about changes, continuation, or adjustments to prescribed medications.
Example #1: "Since taking Emma Relief, I've noticed fewer digestive issues. Can I stop taking my laxative medication?"
Example #2: "Can Thyro Revive be used as a substitute for my current thyroid hormone replacement therapy?"
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