Paypal

1. Refund Processing

Continue normal refund processing in SC for all new PayPal transactions.

Check transaction date:

• ✅ New (Post-Transition) – Process refund normally.

• ⚠️ Old (Pre-Transition / Konscious PayPal) – If refund fails, do not retry.

2. Escalation Procedure

For failed PayPal refunds (pre-transition):

→ Escalate for manual refund processing via PayPal.

3. Escalation Contacts

• David

• Janice

• Gene

• (Ada and Rose pending confirmation)

4. Key Notes

• Applies only to the Enclave SC store and PayPal transactions.

• When in doubt, escalate for verification before proceeding.

• Monitor and report any refund irregularities during the transition period.