Putting Orders on Hold

All orders that are imported in Jetpack and still unshipped can be put on hold.

Steps:

• Click the Hold button in Jetpack.

• Select the reason “Placed on Hold.”

• Add any relevant notes in Jetpack for context.

To put an order on hold in SamCart, follow these steps:

• Click the Edit button in the Customer Details section.

• A side menu will appear on the right. Click the button next to “Billing info is the same as shipping info” to access and edit the Shipping Address.

• Add the word HOLD at the front of Address Line 1 in the Shipping Address.

• Click the Save Changes button to apply the update.

Note: Once this order is imported into Jetpack, it will automatically be placed on hold in Jetpack as well.

To put an order on hold in Shopify, follow these steps:

• Click the three dots button in the Customer Details section on the right side.

• Select Edit Shipping Address.

• The Edit Shipping Address window will appear.

• Add the word HOLD at the front of the Address.

• Click Save button to apply the update.

Note: Once this order is imported into Jetpack, it will automatically be placed on hold in Jetpack as well.