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What happens if the Unpublish date goes into effect before my email was sent out to all contacts?
What happens if the Unpublish date goes into effect before my email was sent out to all contacts?
It depends on the status in the back-end. FunnelBud Go sends out emails in two steps:
Putting the email in the queue for the contact
Sending them out
If the email has been put in the queue for all contacts (step 1), it will be sent out (step 2) even though the Unpublishing date has gone into effect. If the FunnelBud Go didn't have time to add the email to the queue for all contacts when the Unpublish date came into effect (step 1), then those contacts that were left out will not be sent the email.
To ensure that the email is sent out to all contacts in a list we recommend setting a 48hr time gap between the Publishing and Unpublishing date. I.e if you publish it on the 1st of July 1pm, you will want to set the Unpublish date to 3rd of July 1pm.
My email is unpublished but has pending contacts. Will it be sent to them once I publish the email again?
My email is unpublished but has pending contacts. Will it be sent to them once I publish the email again?
This question refers to if you unpublish the email by "unticking" it in the email list (see image below). It does not refer to scheduling an email with a Publish and Unpublish date.
It depends on what settings you have for the email and if you've sent it to the segment before.
If you haven't clicked "Send", the email will not be sent out when the email is published again.
If you have clicked "Send" before unpublishing it and 1) these contacts have accumulated in the segment during the time when the email was unpublished and 2) you don't have an Unpublish date set, the email will be sent out once the email is published again.
If the email has a Scheduled time and date set and it’s still relevant once the email is published again, the emails will be sent out once you publish it.
Example 1: You have set a Scheduled publishing date for the 1st of July but haven't set an Unpublish date. You then unpublish the email by "unticking" it on the 3rd of July. On the 5th of July, you publish it again by "ticking" it in the email list. The email will be sent out to any pending contacts.
Example 2: You have set a Scheduled publishing date for the 1st of July and an Unpublish date for the 4th of July. You then unpublish the email by "unticking" it on the 3rd of July. On the 5th of July, you publish it again by "ticking" it in the email list. The email will not be sent out to any pending contacts.
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