For all Instructional Technology Resources and Support for FTPS Administrators, Teachers, Staff, Parents, and Students go to the FTPS Remote Learning Technology Resources Website. The link is located FTPS Website on the left-hand side under the Tech Needs and Resources for 2021-2022.

Tech Support Questions / Request for a Hotspot and /or Chromebook Repair

This form is to be completed to Request a Hotspot; report Remote Instructional Tech issues or ask questions such as creating a screen capture video or uploading a video, or IReady access, etc.

Zoom Connection Tips

1. Check for Zoom updates (update to latest version)

2. Restart the computer

3. Check your network connection and ISP (Internet Service Provider) internet speed. There are internet speed apps that can determine the high and low-speed drops (Add some examples APP here) https://fast.com/

4. Shut down other programs (including music apps or anything running on your Mac)

5. Update your Chrome browser and limit the number of browser tabs

6. Too many Folders and Files Are Stored on Your Desktop (move them to your Google Drive)

We hope these tips will improve your Zoom connection experience.

Help Desk FAQs:

How do I set up Parallels for the first time?

Setting up Parallels for the first time

How do I set up Virtual Time Clock (VTC) for the first time?

Setting up VTC for the first time

Connecting to the projector wirelessly using EasyMP for the first time

Wirelessly connecting to the projector for the first time

When I use wireless to connect to the projector, I only see my background image. What do I have to do to make my desktop show up on the projector screen?

Fixing blank desktop via EasyMP

How do I mirror my desktop when connected using HDMI?

How to mirror desktop using HDMI