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Re-activating and Re-initializing Virtru
Re-activating and Re-initializing Virtru
Virtru needs re-activation
Virtru needs re-activation
Sometimes, Virtru shows up when you compose an email but needs you to reactivate it. This can happen for one of two reasons. Reason number one is Virtru is only allowed to be logged in on one machine at a time; If you log into a secondary machine and return to your original machine, it will ask you to reactivate Virtru. The second scenario is when the 2-week time limit is up. This can be remedied in three steps.
Step 1.
Step 1.
Click on "Reactivate Virtru". (This should pop up when you try to compose an email)
Step 2.
Step 2.
Click on the "Activate" button in the next prompt window.
Step 3.
Step 3.
Once it confirms that it is activated click on"Done" and you can continue to send emails with Virtru Protection.
Virtru is off
Virtru is off
When you dont see Virtru in you compose message box at all this means that Virtru is completely off. You are signed out of Virtru, your extension may need to be turned off and on, or you may need to remove and re-add the extension itself.
Step 1.
Step 1.
Go to your Extensions shorcut button.
Step 2.
Step 2.
Select "Manage Extensions"
Step 3.
Step 3.
Extensions full menu.
Step 4.
Step 4.
Locate the Virtru Extension.
Step 5.
Step 5.
If the Virtru extension is off turn it back on and check your email again. If Virtru is on, then turn it off and back on. Then check if Virtru is back in your email (Refresh inbox page). If Virtru is still not back on track, continue to step 6.
Step 6.
Step 6.
Select remove on the Virtru Extension
Step 7.
Step 7.
Confirm removal of the Virtru extension.
Step 8.
Step 8.
Once removed click on the Chrome Web Store link.
Step 9.
Step 9.
In the search bar on the top right typ in Virtru.
Step 10.
Step 10.
Select Virtru Email Protection and select the add to Chrome Button.
Step 11.
Step 11.
Confirm to add to Chrome.
Step 12.
Step 12.
A new page will pop up where you can sign into Virtru. Authenticate using Sign in with Google.
Step 13.
Step 13.
Once signed in you can go back to Gmail and Activate Virtru again.
Step 14.
Step 14.
Click Done and Virtru should be back to normal.
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