Basic troubleshooting for tutors

Below are some tips for tutors, for helping students with technical problems with Zoom or Google Meet.

Expect some people to have difficulties. If you cannot resolve them quickly using the tips below, refer them to digital.learning@citylit.ac.uk, and reassure them they can still listen in, or catch up on Google Classroom.

Two immediate basics to try: 'log out and log in again' for technical hitches, and 'hover all over the screen' to find icons!

To download this guide to your computer: open the handout in a new tab, using the icon at the top of the document, then use the download arrow at the top right of the new screen.