Operator Development

Committments of the Operator:

1. To grow & gaurd the brand

2. To positively influence ALL

3. Take GREAT CARE of people

   • Empower talent, excel at execution, instill excellence in others everyday and foster a culture of hospitality

Responsibilities:

• Develop a high performance oriented team culture 

• Consistely grow the business by growing people

• Cascade vision, goals and strategic decisions for the health of the business

• Supports and coaches Executives, Directors, Team Leaders and Team Members

• Develops and implements professional plans for multiple areas of the Critical Success Factors:

  • Vision & Leadership Experience

  • TALENT / Team Member Experience 

  • Guest Experience

  • Sales & Brand Growth

  • Financial Stewardship

• Creates and coaches others to acheive goals for each area of the business

  • • CEM (short-term measurement)

    • Sales (long-term measurement)

    • Net Profit (meausrement of stewardship)

    • Mobile Sales Growth & nuances of experience (core-customer audience, the 20% that make up the 80%)

• High level awareness of what is happening the Restaurant 

• Actively involved with hiring and recruiting of new Talent

• Viewing and overseeing various reports regarding Food and Labor Cost

• Reviewing and understanding analytics of the FCR at the Beginning of the Month, forecasting for current and future months

• Consistently seeking ways to improve the Restaurant and Restaurant systems

  • Create scalable processes and procedures

• Oversees advancement opportunities and mentorship of future leaders

• Has personal development plan 

  • • Physical 

    • Mental 

    • Relational

    • Financial 

    • Spiritual 

Characteristics of a Great Operator:

• Possesses Entrepreneurial Drive

• Strategic thinker both long-term and tactically

• Direct Communicator AND Enthusiastic Encourager

• Offers and receives feedback with great humility

• Holds themselves and others Accountable

• Growth Mindset - open minded and willing to adapt to new ideas for current and future growth

Megan Ortiz Development Overview (June 2020)

Jessica Badejo Development Overview (November 2021)