Purpose of  Supervisor:

• Effectively leads the Restaurants Day to Day Operations in all areas of Operational Excellence, Food Safety, and Team Member Experience

• Trains, Develops, & Support Team Leaders and Trainers foundation of leading operations through zone leadership, executes systems, policies, & procedures (organized shifts)

• Supports the vision, values, and culture of the business

• Leads a group of 20-40 employees from both FOH & BOH

Responsibilities:

• Continue coaching current employees (CBA standards and HIGH-FIVE values)

• Coaching and responsible for Team Leaders and Trainers (WHO Chart Relations)

• Creating a positive culture of care, celebration, challenge, and growth

• Oversight and execution of Systems Completion (Jolt, CBAs, Daily Safe, ERQA, etc)

• Preform 12+ CBAs per quarter at the partner/promote level

• Ensures Execution of Winning Hearts Everyday strategy 

  • Clean & Safe Environment

  • Great Food

  • Fast & Accurate Service

  • Genuine Hospitality

• Evolves and executes DT play with excellence

• Leverage & Re-articulate CEMs

• Completes Excellent walks in Front and Back of House to ensure proper procedures are being followed

• Oversee drawers being counted down correctly and aware of Cash over/short (cash accountability)

• In charge of overall shift front to back (day to day operations)

• Creating Game Plans, knowing numbers before shift starts (Good to Great Shifts)

• Problem solve bottlenecks as the occur, seeing the bigger picture of the shift

• Ensures stewardship of restaurants resources 

• ServSafe Certified

• Lead DAILY huddles to set goals, engage team members, and set expectations (6Es)

• Assist Directors in plan execution to ensure overall business health and growth

Characteristics of a GREAT Supervisor:

• Self-Aware and Seeks Out Feedback

• Team Player

• Conflict Capacity (healthy tensions)

• Adaptability

• Initiative for Resolving Problems

• Decision Making

• Systems Dependent 

• Follow-Through

• Encourager 

• Growth Mindset - open minded and willing to adapt to new ideas for current and future growth

Certified Supervisor Evaluation