Operators have access to optional resources to help foster Team Member well-being.

Everyone knows how important Team Members are to delivering an amazing Customer experience. However, Team Members, just like everyone else, may face personal life challenges, mental health struggles or work-life balance issues that can affect how they engage with each other and with Customers. You never know what someone might be going through, which is why building a culture of care in the workplace is a priority.

Operators can show care for their Team Members in a number of ways, including by engaging one or more of the following optional resources:

• Mental health safety contacts card and flyer

• Suicide prevention training

• Mental Health Awareness for Customer Service e-learning

• Inspirational and educational content