Purpose of Team Leader:

• To assist Leadership in shift execution through zone leadership to ensure goals and standards are met

• Coaches TMs to CBA Standards and HIGH-FIVE Values to ensure guest receive REMARKable experiences 

• Ensure Execution of our Winning Hearts Everyday Strategy 

• Able to lead a group of 15+ people

Responsibilities:

• Role Model and uphold WE-GET-IT & HIGH-FIVE Values 

• Coaches Trainers and TMs to CBA standards

• Know CEM scores and weekly wins to properly engage TMs

• Solve customer problems (HEARD Model)

• Complete 12+ CBAs per Quarter 

• Assist in break management

• Being an added Leader during peak times (zone leadership)

• Lead Zone Huddles to give TMs positive & corrective feedback 

• Assist Supervisors to ensure flawless transitions 

• Ensure Stewardship of Restaurant Resources

• Ensure Healthy Communication between both Front & Back of House

• Systems Execution (Jolt, Timers, Daily Safe, ERQAs, etc)

• Keep TMs productive (delegate tasks)

• Cash Management 

• Access to Inform in order to Open and Close the day

Characteristics of a GREAT Team Leader

• Self-Aware & Seeks Out Feedback

• Team Player

• Conflict Capacity (Healthy Tensions)

• Committed to Self Development

• Creates Clarity With Communication

• Intentional with Time Management 

• Extremely Reliable

• Multi-task

• Positive Influencer 

• Growth Mindset - open minded and willing to adapt to new ideas for current and future growth

Certified Team Leader Evaluation