Certified Team Member Evaluation

You will be rated on a scale of 1 to 5 in each category below:

1.    Fulfilling your purpose as a Certified Team Member:

• • • • • To maximize value by serving guests and fellow team members to create an environment of hospitality 

2.    Characteristics of a 5-STAR Team Member:

• • • 1. 1. Attendance - reliable & comes to shift on time consistently, does not look to make excuses for timeliness

         2.  Customer Centric - team members efforts & behaviors are always with the guest as the priority

         3. Team Player - through their attitude and action drives a genuine care for Team Members and Guests

         4. Urgency (SOUP) - move fast, not rushed as they anticipate the needs of Guests & the restaurant, what needs to be done when

         5. Coachability - uses feedback to improve work performance; willing to learn and excel in various positions

         6. Positional Mastery - ability to execute every role in the restaurant with excellence