Responsibilities:

• • • Training Buddy for all NEW HIRES

    • Continue training/coaching current team members

    • Give direct feedback and look for spot coaching opportunities

    • Know CEM scores and goals in regards to training people

      • • • Customer Experience Metrics scores come from the surveys given out to the Guests on their receipt

          • The main 5 areas include: Taste, Speed, Order Accuracy, Attentive and Courteous, and Cleanliness

    • Work closely with Team Leader in charge of Training

    • Update Training Criteria for NEW HIRES

    • Have the buddy system with new Hires on their first 10 days

    • Create a hospitable environment with new hires

    • Create on the job training moments with current employees (continuous training)

    • Go on break with new hires

Certified Trainer Evaluation

You will be rated on a scale of 1 to 5 in each category below:

• 1.    Fulfilling your purpose as a CERTIFIED TRAINER:

     • • To lead by example by serving guests and fellow team members where NEW HIRES, team members and guests feel cared for

       • Able to lead one on one, no more than 2 people at a time

2.    Characteristics of a 5-STAR TRAINER:

• • 1. 1.  Team Player - through their attitude and action drives a genuine care for Team Members and Guests

       2. Reliable - comes to shift on time consistently, does not look to make excuses for timeliness

       3.  Coachable - uses feedback to improve work performance; willing to learn and excel in various positions

       4. Professional Appearance - well-dressed and groomed each day

       5. Proactive - thinks ahead to anticipate the needs of Guests and the restaurant, what needs to be done when