3H Week and New Hire Role

• You will be assigned (4) 3 hour training shifts as you begin your Chick-fil-A journey. 

• Requirements:

  • • • Must adapt quickly to the pace of the restaurant and embody a spirit of hospitality to your fellow team members and guests!

      • Consistently exhibits coachable attitude and energetic

      • Show up to work early  (zero late punches)

      • In 3H Week uniform (nametag, provided red polo, black pants, and shoes, pen, smile, etc.)

      • Will be evaluated on the characteristics of Hospitality, Hustle, and Humble at end of 3H Week 

Team Member Role

• You will be assigned training shifts as you begin your Chick-fil-A journey. 

• Requirements:

  • • • Must adapt quickly to the pace of the restaurant and embody a spirit of hospitality to your fellow team members and guests!

      • Consistently exhibits coachable attitude and energetic

      • Show up to work early  (zero late punches)

      • In complete uniform (nametag, belt, pen, smile, etc.)

      • Knows & follows food safety habits 

      • Complete Pathway training

Certified Team Member Role

• • Demonstrates a consistent positive attitude, shows a hard working spirit, shows a commitment to Chick-fil-A policies and procedures, understanding of right from wrong, sets the example for a model team member!

Trainer Role

• • Demonstrates a consistent positive attitude, shows a hard working spirit, shows a commitment to Chick-fil-A policies and procedures, understanding of right from wrong, sets the example for a model team member!

  • Direct Reports: ability to lead 1 on 1

Team Leader Role 

• • Demonstrates ability to run shifts, makes wise decisions when handling guest's concerns, takes initiative to solve problems, has an understanding of cash management, understands policies and can effectively use disciplinary write ups.

  • Direct Reports:  ability to lead 5  team members, trainers

Supervisor Role

• • Demonstrates ability to run shifts at the highest level, makes wise decisions when handling guest's complaints, takes initiative to solve problems, has an understanding of Inform/cash management, understands policies of the handbook and can effectively use disciplinary write ups

  • Direct Reports: ability to lead 15  team members, trainers & team leaders

Director Role

• • Demonstrates a high level of integrity, shows follow-through with tasks given, can prove business results in area of responsibility, takes initiative to solve problems, understanding of business metrics, ability to create positive change through others, shows a level of commitment to team members, fellow leaders, and the business. 

  • Direct Reports:  ability to lead 25 team members, trainers, team leaders & supervisors

Executive Role

• • Demonstrates a high level of integrity, shows follow-through with tasks given, can prove business results across entire organization, takes initiative to solve problems, understanding of business metrics, ability to create long-term  positive change through others, shows a level of commitment to team members, fellow leaders, and the business. 

  • Direct Reports: team members, trainers, team leaders, supervisors & directors

Operator Role 

• Provide tools, education and empowerment opportunities for the team.

• Encourage and cultivate a positive atmosphere.

• Assist in setting short and long team accomplishments. Specifically, with regards, to the five critical areas of the business; Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship.  

• Be a source of accountability for leadership team and their persoanl/professional goals.

• Create and communicate clear behaviorial expectations and expected business outcomes.

• Train, develop, and recruit talent.

• Provide opportunities for advancement and career growth.