RAD Hotline:
If the agent receives a call from a providers office inquiring about a report and it isn’t read - the agents should be emailing physicianrelations@simonmed.com to have it read then notating in Exa.
If providers office is inquiring about an addendum - the agent should be emailing physicianrelations@simonmed.com to get an addendum on accession number and notating in EXA
The referring physician is the only one that is allowed to request expedite reads and request addendums.
If the doctors office is asking for an addendum, please make sure you are asking what exam they want it compared to and where they got the exam done. If they had it done at Simonmed go ahead and just put it in the email.
If priors were done at another imaging company you need to request them through the Medical Records on the Simonmed portal. Please see medical records tab in tools. You will get a ticket number from Medical Records. Make sure that you notate the ticket number in your screening questions and your notes.
Please see below:
Verbiage: “ it doesn’t look like this is done just yet, would you like for me to expedite it for you? “
If no : then thank the caller –end/proceed with call as normal
if yes : follow the below steps
Email this info to: PhysicianRelations@simonmed.com
EXAMPLE:
Subject Report Needed
Pt name
MRN
Accession
Dr
Who you spoke with
Please have report read per request of Mariah at Dr smith office
Note the accession