Cancelation/Reschedule Reasons

We need to follow the correct process for properly canceling an accession or placing it in a reschedule status.

Below is a document with guidelines that will help outline when to use Cancel and when to use Reschedule Status.

Slide 1 New Cancel Options and Top Reasons why we should select Reschedule instead of Cancel

                If we can capture the patient exam at a later time we should NEVER cancel but place in Reschedule

You will see these new cancelation reasons loaded into EXA tomorrow

Slide 2 Acceptable times to use Cancel

Slide 3 How to Cancel an Accession and How to place an Accession in Reschedule

You can only cancel an accession from the Patient Profile/Studies Tab in EXA, you do not have the option to place in Reschedule Status from here

Only prefilled options should be selected for cancelation reason in EXA. You should never chose the option Other

You can execute the act of truly rescheduling the exam to a different day time, facility but not place in a Reschedule Status so that the patient can reschedule their appointment at a later time

You must do this from the worklist area of EXA by right clicking and choosing Reschedule

If using Reschedule, you will need to make sure you notate the reason in the Call Log Notes.