sign language interpreter arizona - Valley center of the deaf

We are required by law to provide interpreter services for patients.

If you have a deaf patient that requires an interpreter, this needs to be set up at the time of scheduling.

Requesting an interpreter requires advanced notice and cannot be done on the site level.

Not requesting an interpreter is a loggable error. This needs to be set up at the time of scheduling no exceptions.

I have included the information below for requesting an interpreter from Valley Center for the Deaf for your reference.

Valley Center of the Deaf offers many services for our clients. The following describes our services:

• ASL Interpreting - Interpreting for Deaf individuals who use sign language

• Deaf Blind Interpreting - Specialized interpreting for Deaf person who are also blind or have special vision requirements

• Deaf Relay Interpreting - A service that is in addition to standard interpreting, for clients who have special language requirements

• Legal ASL Interpreting - Interpreter for settings which include legal concepts and terminology

• Video Interpreting - Interpreting provided through videoconferencing technology, rather than onsite interpreter

Policies & Procedures

Minimum Charges

• A minimum of two hours is required for each assignment and each interpreter

• All partial hours will be rounded to the nearest half hour.

Multiple/Team Interpreting Guidelines

• Requests lasting more than 60 minutes may require two interpreters depending on the content and lecture style of the presenter.

Cancellations

• All assignments with more than 48 hours notice from the start of the assignment will result in no charge to the responsible paying entity.

• All assignments cancelled with less than 48 hours notice from the start of the assignment will be charged the full requested time.

Client "No Shows"

• When an interpreter arrives at an assignment and the deaf consumer is absent, the entity responsible for the payment will be charged for the requested time of services.

Requesting an Interpreter

• Requesting Procedure An interpreter request can be made via telephone, email, or logging into our website at www.vcdaz.org

• Phone - An authorized requestor will call (602) 267-1921 and speak with a scheduler to request an interpreter.

• E-mail - An authorized requestor will email the request to interpreting@vcdaz.org

• Website - An authorized requestor will go to our website, click "Request an Interpreter", and complete the online form.

Scheduling Process

1. The requestor will provide the location of the appointment, time, authorized contact person, name of the client and any specific details pertinent to the assignment.

2. The scheduler then matches the appropriate interpreter with the assignment by using Valley Center of the Deaf's scheduling software.

3. The assignment is sent to the interpreter's email and their personal virtual office system provided by Valley Center of the Deaf.

4. The requestor is notified by email and/or phone the name of the assigned interpreters.

sign language interpreter - florida

Visit the following website to request a sign language interpreter for Florida.

https://interpretek.com/request-an-interpreter/

All other language interpreters - Pacific interpreters Connect

How to Access a

Telephonic Interpreter through the

Pacific Interpreters Connect™ (PIC) System

ACCESSING THE PACIFIC INTERPRETERS CONNECT™ (PIC) SYSTEM

Complete the following steps to access a language interpreter through the Pacific Interpreters Connect™ (PIC) system:

1.   Use the conference hold feature if the client is on the phone or proceed to step 2 if the client is with you in person.

2.   Dial: 1.855.938.0190

3.   Select desired language* ─ At the prompt, press one of the following:

         1 – Spanish

         6 – All Other Languages or Customer Service Associate (CSA)

4.   If requested, provide this access code to the Interpreter or CSA:  845859

5.   Request the desired language if you pressed 6, or proceed to step 6.

6.   Supply other information required for your reporting:

  Language

Caller’s Full Name

Location

Patient’s Full Name

Patient’s DOB

7.   Proceed with your call, or advise the Interpreter or CSA that you need to connect to a third party at another location.

a.    If a third party is required, provide the name(s) and telephone number(s) of the person(s) you would like added to the call.

b.    Once call-outs have been made, continue with your call.

*If the LEP client’s language is unknown and you have them in person, show them the Language Identification Card and let them point to the language they speak.  If the LEP client’s language is not listed on the Language Identification Card, or you have them on the phone, press 6 to request the assistance of our Customer Service Associates who are skilled in determining target languages.