PATIENT COMPLAINTS

Please see below on who to send complaints to based on the department the complaint is related to.

Site Complaints –

·         Site Manager

·         Regional Manager

General Scheduling Complaints –

·         Scheduling Lead

·         Scheduling Supervisor

PA Scheduling Complaints –

·         PA Scheduling Lead

·         PA Supervisor

Auth Complaints –

·         Auth Supervisor

·         Auth Manager

PFS Complaints –

·         PFS Manager

Billing complaints – 

·       Change Healthcare 888-976-7781- DOS After 10/01/2022

·    pasupport@padepartment.com or 888-280-1238 - DOS before 10/01/2022

If the supervisor or manager cannot handle the complaint they will escalate to the appropriate party.

If the patient calls in and asks to speak to someone higher than the supervisor or manager please make sure to reach out to the supervisor or manager for assistance on who to transfer the call to.

Please do not transfer patient complaints to Compliance.

Compliance should only be handling HIPAA violations.