Please do not blind transfer to sites or other departments directly.
If a caller needs to speak with someone located at the site or in another department the call needs to be warm transferred.
Do not give out employee’s last names.
We should not be blind transferring over to the RAD hotline, or Physician Relations.
If you can’t reach the site please reach out to your lead for assistance.
The only exception to this is if you are transferring to a queue only such as PFS, Auth, etc.
Remember team we need to focus on the quality of the call.