automated Outreach Calls

When you receive a request from a patient wanting to be removed from receiving calls from Simonmed.  Please see the the below automated outreach reference guide to see the different types of automated calls that are offered and how they are delivered.  Please submit a ticket to Scheduling Escalations via email by listing the following. 

 If it is a Marketing Call those instructions are below as well. 

EMAIL TO: Schedulingescalations@simonmed.com

In the SUBJECT LINE: Call Text - Stop

Please include the following information in the BODY OF THE EMAIL:

MRN

Patient Name 

Patient phone number

Reason why the patient wants the reminders to stop

ONLY SEND ONE TICKET PER MRN REQUEST

Reminders will stop once the patient is scheduled

MARKETING CALLS

If the request is for marketing emails, please follow them below steps.

• Tell the patient there is an option to unsubscribe on the email they received that will stop all marketing messages

• If then patient insists the agent the agent remove them, tell the patient you will have them removed.  Then send and email to marketing2@simonmed.com, cc your lead indicating the patient needs to be removed from the marketing list and give the patients first and last name.