Recording Additional Hours

Here are the items to consider for a valid proof of work:

• Screenshot of conversation(s) with the client with captured timestamp

• Screenshot of meeting with the client with captured timestamp

• Minutes of the meeting

• Client's confirmation of work done

• Task completion or activity reports with time stamp

Before anything else:
Make sure you have explicit written approval from your client before working any additional hours. The approval should include:

• Date of the additional work

• Start and end time

• Total Duration
  
  

There are two ways to log Additional Hours in FastDTR:

A. Logging Additional Hours As Unscheduled Shift

(Example: Additional hours before your shift or after your shift ends)

1. Click “+ Unscheduled Shift” on FastDTR.
   
   

2. In the pop-up window:
   – Select your client’s name
   – Choose the reason: “I'm Working Extra Hours”
   
   

3. Upload the screenshot of your client’s approval.
   
   

4. Click “Clock IN” when you start.
   
   

5. Click “Clock OUT” when you're done.
   
   

B. Not Clocking Out To Record Additional Hours Rendered Right After Your Regular Shift

(Example: Your shift is 8 AM – 11 AM, and your client approved extra hours from 11 AM – 1 PM)

1. Clock IN at the start of your regular shift.
   
   

2. Continue working through with the approved additional hours by NOT Clocking OUT on FDTR.

(Ex. Work from 8 AM to 1 PM)

3. After rendering the additional hours, Clock OUT.
   (Ex. Clock out at exactly 1 PM)
   
   

4. When prompted, toggle “Were you working Extra Hours after your Shift ended?”
   
   

5. Upload the screenshot of your client’s approval and click “Proceed”.
   This will automatically create a new Unscheduled Timesheet for your additional hours.
   
   

Reminders:

• Your FastDTR schedule is set based on your contract and is programmed to auto-approve and cap your time in and out logs. 

• Additional hours must be logged separately to be counted and paid.

• Always inform your SSP for proper alignment.
  
  

Let your additional time be properly tracked and paid—follow the process!

Watch this FastDTR Easy Guide to Log Hours

If you work and forget or otherwise do not log hours within your scheduled shift, or other approved hours, you can ask your Staff Services Partner to edit your timesheet and have those hours logged and approved retroactively.

You must submit proof that you worked during those hours.

This must be submitted to your Staff Services Partner immediately after the shift ends and within 24 business hours.

If you do not submit this information after the payment cycle period ends following "What happens if I need to adjust my timesheet hours after the day has passed?", you will forfeit payment for those hours.

For example:

• • If the hours fall within 1st-15th of the month, then we must receive the proof of work and/or client approval by the 16th of the month or the following business day.

  • If the hours fall from the 16th-last day of the month, then we must receive the proof of work and/or client approval by the 1st of the following month or the following business day.

If the hours are outside your normal shift schedule, you must submit proof of work AND written client approval that they wanted you to work those hours.