Our Findings
Our Findings
Embedded Files
What have we identified as the most important things when getting a haircut?
What have we identified as the most important things when getting a haircut?
Basic Questions
- Age
- Gender
- Location
- Employment Status
- Family Status
Specific Questions
- How Frequently
- Average Spend
- Average Time
- Barber or Hairdresser
Big Issues Identified Through Interview Analysis
Too Expensive
Too Short Cut
Hair Dye Colour
Too Chatty
Close to Home
Quality of Cut
Not Relaxing
Not What I Asked For
More $$$ Than Expected
Waiting Time/Queues
Not What I Asked For
Too Chatty
Distance From Hoe
On Time Appointments/Priority
Not Done Well
Follow Client Requests
Atmosphere
Waiting Time
How Long
Getting Colour Right
Social Needs / Don't Be Awkward
Expensive
Running On Time
Skills/Expertise/Equipment
Cut Off Too Much
Time Taken
Not Happy with Cut
Routineness
Service Quality
Too Much Time
Price
Quality of Service
Too Expensive For The Cut
Too Long Time
Social Time Wanted
Waiting Time
Selling Products/Pressure
Impact of Time/Season
Bad Attitude
Techniques/Skills
Waiting Time
In Summary
- Waiting
- How Long
- Quality of Cut
- Quality of Expertise
- Quality of Salon, Atmosphere
- Getting What I Wanted
- Price
- Social Stuff
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