Bolt Driver Newsletter July 2025
Bolt Driver Newsletter July 2025
Embedded Files
Welcome to the Bolt Driver Newsletter! Every month we update you with the latest news, developments and changes to help you earn more, stay safe, and make the most out of your Bolt Driver App.
🏎️ Bolt: On the move continues
Bolt on the Move is well underway — and we’re happy to share what’s been happening on the road so far.
“Over the past few weeks, we’ve had the chance to meet driver partners in Birmingham, Manchester, London and Milton Keynes. These in-person events are our way of bringing together drivers who are at the core of everything we do.” — Kimberly Hurd, UK & I Senior General Manager
Watch the summary of our London event below to see how your feedback is impacting us and what we’re working on next.
Want a quick sneak peak? Based on driver feedback, some of the things we're looking into are:
Improving the order acceptance screen
Big change to how drivers can earn - More information coming soon!
Register to get notified when Bolt on the Move comes to your city: Click here
Thank you to everyone who joined us — your voice matters.
Bolt OTM July 24 (1).mp4🕣 Scheduled Rides – Myth Busted! 🚗💨
Myth:
“You have to be online a whole hour before a scheduled ride, or you’ll lose it.” 😩
Truth:
You only have to be online 30 minutes before your scheduled pickup to keep your trip.
And here’s the best part, you can still get on-demand rides right up until your scheduled ride, as long as the ETA doesn’t push past your pickup time.
So, less waiting around and more earning! 💸🙌
📍 Multiple Stops
Many drivers have told us that they aren’t sure how a passenger is able to add an additional destination using the Bolt app, so we’ve put together a quick guide to show how this can be done so you can show a passenger how to do so if you are asked.
Step 1) On the passenger's app, swipe up on the ride details and click "Add Stop"
Step 2) Type in the new destination. Hold and drag the six circles next to the destinations to move the order around
Step 3) Press "Confirm Route" on the passenger's app.
You will receive a notification on your Bolt Driver App once a stop has been added.
🪧 Changes to pick-up points
Manchester
Following driver feedback, we have removed the pick-up point for Co-Op Live from Forge Ln and added a new pick-up point on Gibbon St.
📄 Wolverhampton council licence extensions
We now accept Wolverhampton Council licence extensions based on the online register for all existing drivers! This means you simply need to have a valid licence on the online register to get your profile reactivated. We will still need physical proof of all other documentation.
Visit one of our Hubs to get reactivated:
Birmingham: 22 Gas St, B1 2JT Book here
Manchester: Clockwise, Dickinson Street, M1 4LF Book here
Nottingham: Office G02 St. Nicholas House 35 Park Row, NG1 6EE Book here
⚖️ Compliance reminders for all drivers
You must at all times continue to follow your licence conditions set out in your Private Hire Driver and Vehicle conditions from your licensing authority.
Bolt is committed to ensuring an inclusive and accessible service for all passengers. As part of your legal obligations, please remember that assistance animals must be accepted in your vehicle.
Please ensure you display your vehicle plate correctly at all times.
If your council mandates vehicle signage, please make sure it is clearly displayed on your vehicle in accordance with your licence conditions.
📋 Enjoyed the newsletter?
Click here to let us know what you thought about this month’s newsletter and what other topics you’d like to see covered in future newsletters
For your reference please keep the following information handy:
Bolt driver support phone number is +44 808 168 9314 or you can contact us directly using the messaging feature in the Bolt Driver app
The Bolt Driver Portal can be used to log in to your Bolt Driver account or upload any documents
Thank you for your support! 💚
Report abuse