Bolt Driver Newsletter August 2024
Bolt Driver Newsletter August 2024
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Welcome to the Bolt Driver Newsletter! Every month we will update you with the latest news, developments and changes to help you earn more, stay safe, and make the most out of your Bolt Driver App. This month’s focus will be on Nottingham and the surrounding area.
⬆️ Bolt Boost
Following the recent introduction of Bolt Boost, we wanted to highlight that we are taking driver feedback into consideration to make it easier to view Holiday Pay Supplements.
More information will be available soon
📲 Bolt Driver App: are you using the latest version?
Remember to check the App Store/Play Store regularly to ensure your driver app is up to date.
We regularly update the app with bug fixes to improve your experience and stop issues like freezing/crashing.
❌ Cancellation fees
Following on from last month's topic of Price Reviews, remember you can also use the price review system to request cancellation fees if they are not already added when a rider cancels an active trip.
On the price review screen, simply choose the option “Additional fees problem” and complete the request in the same way as other price reviews.
🚗Where can I get lots of orders in Nottingham?
Nottingham Train Station
Lower Parliament Street
Radford
Mount Street
🕒What are the busiest periods in Nottingham?
Sundays 6am - 12pm
Sundays 8pm - Midnight
Mondays 12pm - 2pm
Weekdays 8am - 9am
🕵🏻♂️ Lost-and-found guide for Nottingham
If you are licensed in Nottingham and cannot return the lost property to your passenger, please report the issue and drop the item off at your nearest Police Station within 24 hours.
🗓️ How can I book an appointment at a hub?
You can book an appointment using the following links:
Alternatively, call our Customer Service at +44 808 169 8818, and they will assist you with your booking.
❤️ Help and support in Nottingham
Looking after the well-being and safety of drivers and passengers in the communities we serve is our number one priority. Nottingham Victim Care is now providing support to drivers that have been a victim of a crime or hate crime. The contact details of the support line is below and as always, any abuse or inappropriate behaviour, please report it immediately through your Bolt Driver app.
Nottinghamshire Victim Care.
Call: 0800 304 7575
Text: ‘NottsVC’ to 82228
Email: support@nottsvictimcare.org
Visit: nottsvictimcare.org.uk for more information
🗄️ Understanding Bolt Categories in the UK
To help you get the most out of your Bolt driving experience, here's a guide to our UK categories and how they can impact your earnings.
Click on a category to learn more about what they are and the requirements.
Bolt 🚗
This is our standard category, ideal for everyday rides with comfortable vehicles.
XL 🚘
Perfect for larger groups or extra luggage, Bolt XL requires vehicles that can accommodate at least six passengers. View requirements here to see if your vehicle meets the criteria.
Comfort 🏎️
For vehicles that offer enhanced leg room, providing a more comfortable ride. See if your vehicle qualifies here.
Executive 💼
Designed for professional-grade vehicles suitable for business-class rides. Check if your vehicle meets the requirements here.
Luxury 💸
For high-end, premium vehicles that offer a more luxurious travel option. Review eligibility here to find out if your vehicle fits this category.
Electric ⚡
Focused on eco-friendly rides with electric vehicles. Find out if your vehicle qualifies here to contribute to a greener environment..
Pet 🐶
For vehicles that are pet-friendly, allowing you to offer rides to passengers with pets. View pet requirements here to see if your car is suitable.
Automatic Enrollment & Changes
You are automatically enrolled in the category that best matches your vehicle. If your vehicle’s status changes and it no longer qualifies, please contact us to discuss the next steps. You can also opt out of a category or switch to a different one by reaching out to our support team at any time.
Selecting the right category can enhance your driving experience and potentially increase your earnings.
📹 Interested in getting CCTV?
Earlier this summer Bolt has launched a CCTV partnership which offers affordable and easy-to-use dash cameras for private hire drivers. This initiative responds to driver concerns about the cost, installation, data handling, and compliance requirements for CCTV. Visit our blog to learn how you can get CCTV for your own vehicle.
🚧 Major road closures
London
A40 Western Avenue - Throughout September and October the A40 will have reduced speed limits, lane closures as well as full nightly closures on the following dates.
Eastbound
Monday 23 September
Thursday 17 October
Westbound
Tuesday 24 September
Monday 21 October
⚖️ Compliance reminder to all drivers
It is illegal to refuse service to passengers with assistance dogs (Unless you have a medical exemption, e.g. for severe allergies). Please ensure that you always accommodate passengers with assistance dogs by allowing them to choose their seats, avoiding distractions to the dog, and strictly adhering to all legal requirements.
Please always ensure that all passengers, including adults and children, are wearing seatbelts at all times while the vehicle is in motion.
For your reference please keep the following information handy:
Bolt driver support phone number is +44 808 168 9314 or you can contact us directly using the messaging feature in the Bolt Driver app
The Bolt Driver Portal can be used to log in to your Bolt Driver account or upload any documents
Thank you for your support! 💚
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