Our Core Values

Help First. Fairness - this abstract and impossible virtue - sits at the very core our purpose, and it is our first and founding core value. It differentiates us from every other software product and company on the planet.

Through help, we give contractors a place to turn when confronting payment challenges, cash stress, and an unlevel playing field. Through help, we lift each other to live our other core values, and to deliver on our company purpose. Our commitment to help first guides our product, our mission, our decisions, and our activities.

We are givers, and through giving, we level playing fields and empower people to always get what they earn.

Create Wow With Magic. When you think something is unnecessary, not required, not expected, or unimportant...look closely. It's probably an opportunity to wow. To make the person you're interacting with feel like something happened by magic.

This is a core value because we're so passionate about our purpose -- to empower people to get what they earn -- that we want to go out of our way through service, through our product, through the extensiveness of our resources, and more, to bring the person under any payment stress to the doorstep of what they need, and to confidence.

Se believe in wowing users, document recipients, prospects, partners, and whoever comes our way, with the ease, speed, and effectiveness of our solution, all to liberate them from tasks and workflows that ordinarily frustrate.

Learn Enough: Interacting with the construction payment process is hard, because the process, regulations, paperwork, risks, and more are all staggeringly complex. In fact, it is this very complexity that creates injustices in the system, as it's extremely difficult and intimidating for contractors and other stakeholders to understand it all. Complexity is a barrier. Complexity is injustice in disguise.

For us to deliver our purpose, it's required that we make this simple. To do this, we "learn enough." We peel back the onion and we ask why until we reach the root of our purpose and the essential. We believe that clarity, transparency, and empathy are the pillars of simplicity, and we are obliged to deliver it.

Do The Right Thing. Theodore Roosevelt said, "In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing."

This core value is not about being moral. It's not about being correct. It's about empower and trust in you.

You and all the other people working with you at Levelset are smart, ambitious people who care about doing a great job, making an impact on their own professional path, and helping us fulfill our purpose.

When you walk through our doors, we rely on your intelligence, ambition, and concern, and trust you to rely on the same to do the right thing.

Make Levelset The Most Important Place You Work: This may be the most important place you'll ever work. But, that's up to you.

Billion dollar opportunities don't come along every day. The circumstances must be perfect. Billion dollar companies aren't made by accident. It's hard, grueling, glass-chewing work, and the execution has to be pristine.

This core value is not about career planning (we don't do it), mentor programs, benefits, pay, or fun. This core value relates entirely to the fact, and the opportunity, that you're going to be throw at an opportunity create a billion dollar company. You're going to be have to plow through difficult, rapidly changing challenges. You're going to be given unusual resources to ring the bell and get it done. And you're going to be surrounded by stunning colleagues who are driven, smart, and talented. You're going to be put in an environment that can grow 100%+ year over year, and you know that this is an opportunity for you to grow at the same pace.

You're going to chew the glass. You're going to challenge yourself to grow as fast as you can manage, to get on the rocketship and travel to Mars with us, and to always be moving forward.

Start with Love: We sometimes have team members get frustrated, struggle, or go through difficult times. Maybe someone in the organization is mad about something, or maybe even mad at the organization. Managers can debate about what to do, and it’s easy for the conversation to gravitate toward fears. And instead of thinking about how to protect against these fears, we stop the conversation for a second, and ask ourselves to approach this issue starting with love.

We frequently have users encounter problems using the product and they are stressed. They come to us, sometimes in a state of panic, fear, or anger. And over the years we’ve made a lot of mistakes by starting from a position of fear. The fear we’ll lose the customer or the fear that we will be exposed having done something wrong. The Customer Success team has rallied around a value to guide them to the right place: be human. They explain that “our company and customer base are made up of humans. We should always operate with empathy and compassion, strive to do the right thing...use the golden rule to treat others the way you want to be treated…” -- in other words, to stop and approach interactions by starting with love.

It’s part of our DNA to start with love, with each other, with our users, with our product, and even with our competitors.